Terms & Conditions

The terms and conditions listed below govern the training contract between you and Kaplan Dubai Limited Dubai Branch. With due notice, Kaplan Dubai Limited Dubai Branch reserves the right to transfer this training contract to a third-party training provider. In circumstances of such a transfer, the terms and conditions stated below shall continue to be binding on both parties to the contract.

Program

• The Program refers to any course organized by Kaplan Dubai Limited Dubai Branch.
• Student / Delegate refers to a candidate enrolled for any of the Programs with Kaplan Dubai Limited Dubai Branch.

Exclusions

• The CFA Institute or IMA enrolment and registration fees are not included in the Program fees.
  This fee is set by the CFA Institute or IMA and is payable directly to the relevant bodies.
• The cost of study materials may or may not be included in the Program Fee. In cases where it is not included, material may be purchased from Kaplan Dubai Limited Dubai Branch where available.

Program Schedule

Kaplan Dubai Limited Dubai Branch reserves the right to make variations to Program content, dates, venues, and timings if such action is deemed necessary.

• Classes are subject to cancellation due to unforeseen circumstances. Any such changes in the schedule will be communicated via email or SMS on the given student's registered details with Kaplan Dubai Limited Dubai Branch.
• Students are responsible for regularly checking the Kaplan Dubai Limited Dubai Branch website (www.kaplangenesis.com) for the latest class, event schedules, and venue details.
• Students are responsible for regularly checking their registered e-mail address/SMS messages for communications from Kaplan Dubai Limited Dubai Branch. Communications will be sent to only one email address provided by the student.
• Trainers will be available as scheduled by the Operations team. In no circumstances will any trainer will be changed to suit the demands as per students in the respective batches. Kaplan Dubai takes the complete authority to place tutors to deliver classes as per the availability.
• The WhatsApp Group has been initiated to build networking and act as a common study ground where all candidates can learn and grow equally. Any sort of unethical conduct in terms of language, GIFs and use of foreign language except for the medium of English or inappropriate language against the Trainers will be taken into serious consideration and Kaplan Dubai Limited Dubai Branch reserves the right to terminate the student upon immediate effect.
• Students are responsible for notifying us immediately of any change in contact number and/or email address. Kaplan Dubai Limited Dubai Branch cannot be responsible for any classes missed if we are not provided with your current contact details in a timely manner.
• If a student misses classes, we do not conduct Individual catch-up classes. Students are responsible to watch the Online Schweser Video lectures given to them on complete registration and can come in for doubt clearing if required.
• In circumstances where a student has taken modular classes for selected topics. Charge per class would be AED 300 and no further extensions can be made if the agreed topics have been missed in that particular batch to any other batch. CFA Books can be purchased separately in such a circumstance if required by the student.

Study Materials

• Students will get one copy of the slide handout for each study session/topic. Students who have misplaced or lost their study materials will not be given additional copies. Students who fail to attend classes, all handouts, and other classroom material will be distributed in the next class.
• All study tools provided are to be used by the student and no one else.
• All purchases are non-refundable.
• The teaching method and methodologies contained in the material supplied are confidential and proprietary to Kaplan Dubai Limited Dubai Branch and are not to be transferred or divulged to any other person by the resale of the material or otherwise.
• Pirated copies of CFA Books are not permitted to be brought into class.

Payment terms

General

• The Country of Merchant Domicile is the UAE.
• Kaplan Dubai Limited Dubai Branch will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
• All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
• Initial installment for registration, of course, must be a total of the value of Study Material and Online access granted.
• Under any circumstances, if a student wishes to pull back the current month cheque to pay via a different mode submitted for installments, the Cheque holder or Student is responsible to inform us 5 days in advance and request the same via email.
• We accept payments online using Visa and MasterCard credit/debit card in AED.
• Students are required to provide an authorized letter from the cardholder and emirates id copy to proceed with their installment’s payment.

Registration Criteria

For the CFA Program

(1) For Enhanced Prep Pro, Enhanced Premium Pro, Prep Pro & Premium Pro

• Students can pay the full course fee upfront to complete their registration or may alternatively opt to pay their course fees in up to 3 equal installments.
• A processing fee of 200 AED will be charged to students opting for the installment method of payment.
• Post-dated cheques will be required before the course start date. Study Materials and Online access will be granted upon receiving the same.
• The Course amount is to be paid up fully 2 weeks before the course end date.
• The enrolment will not be complete unless all of the above under Registration Criteria for Enhanced and Prep Pro Courses are not adhered to and provided for.
• For company-sponsored candidates, payment will be required 1 month before the course end date unless an official purchase order is provided in which case payment needs to be received no later than 1 week after the course end date.

(2) For Revision Pro only

• Students are required to pay the full course fee upfront to complete their registration.
• For company-sponsored candidates, payment will be required 1 week before the course end date unless an official purchase order is provided in which case payment needs to be received no later than 1 week after the course end date.

For the CMA Program

(1) For Prep Pro and Combo

• Students can pay the full course fee upfront to complete their registration process.
• For company-sponsored candidates, payment will be required 1-month post to the course end date unless an official purchase order is provided, in which case payment needs to be received no later than 1 month after the course end date.
• Students may alternatively opt to pay their course fees in up to 2 equal installments.
  • Post-dated cheques will be required before the course start date.
  • The full amount is to be paid 2 weeks before the course end date.
  • The enrolment will not be complete unless the above criteria under CMA Prep Pro and Combo are provided.

(2) For Revision Pro only

• Students are required to pay the full course fee upfront to complete their registration process.
• For company-sponsored candidates, payment will be required 1 week before the course end date unless an official purchase order is provided in which case payment needs to be received no later than 1 week after the course end date

For the ACCA Program

• The ACCA Ondemand package includes the books and an access to the My Kaplan online portal.
• The study materials provided along with online access will be valid up to two exams sitting. If a student wishes to extend to the third exam window a fee of 50 Euro will be applicable to grant extended access to one’s online portal.
• ACCA study material purchases made by an Individual or Corporate must be paid upfront for the ACCA Live Online or On-Demand Package. All purchases are non-refundable.
• Pass guarantee is eligible for all our face to face courses, subject to a 90% attendance for the batch enrolled for by the candidate
• Upto 50% discount applicable on our first 100 registrations for face to face for the classes the December 2020 examination.
• A candidate can avail upto 2 installments (as an option) for our face to face classes. Half upfront and the other via a Post dated cheque to be received for complete registration into the course program.
• A 5% referral cheque will be granted in the referrers name on completion of the candidates selected course and a fully paid invoice for our face to face classes.
• All exemptions and exam fees must be clarified by the student directly from the ACCA body by reaching out to them on This email address is being protected from spambots. You need JavaScript enabled to view it..
• All General terms and conditions mentioned in this agreement are applicable to the self-study program.

For Executive Education

• Students are required to pay the full course fee upfront to complete their registration process.
• For company-sponsored candidates, payment will be required 1 week before the course end date unless an official purchase order is provided in which case payment needs to be received no later than 2 weeks after the course end date.

Refund / Deferral Policy

General

• Refunds will be done only through the Original Mode of Payment. The Refund Process will be completed in 22 working days by Kaplan Dubai Limited Dubai Branch. Public Holidays do not count as part of the Refund process.
• If for any reason the cardholder has changed his banking card from the previously recorded one, he or she is solely responsible to notify us with the same and in such a circumstance a bank transfer will be done. A 3% processing fee would be applicable upon such bank transfers.
• Kaplan Dubai Limited Dubai Branch will not be responsible for any delays caused by its intermediary partners in the due process of refund.
• If for any reason the batch does not go through, a full refund or deferral will be provided.
• No Study Material given out upon initial registration will be taken back on a request of refund or deferral by the student.
• If a student has deferred once they will not be able to defer or withdraw from the same course in the future.
• If a student wishes on a one-time program deferment to the subsequent term during the first month of the respective batch launch, we would proceed to do so on a mandatory formal email received from the students end with a valid reason to Kaplan and would confirm over the same.

For the CFA Program

For Enhanced Prep Pro and Enhanced Premium Pro, Premium Pro and Prep Pro

Prep Pro and Premium Pro

• Before (and including) the 6th scheduled class from date of registration, the student can withdraw or defer in the first month from the Program. If a student opts to withdraw, they will receive a program fee refund after deducting the cost of classes (if held already) calculated at AED 300 per class and taking into account the cost for Study Material at AED 2258.
• To avail of a refund or to defer the course the student would have to communicate the same to the student coordinator or the program advisor by written mail latest by the 6th scheduled class of the course. No refunds or deferrals will be considered on oral communication post the 6th scheduled class of that course.
• A flat amount of AED 500 is not refundable for in-class material given out.

(2) For Revision Pro only

• Students can cancel or defer their registration to the Revision Pro if they notify Kaplan Dubai Limited Dubai Branch by email before the start date of the course. Fees paid for Revision pro will be refunded in this instance. All initial discounts applied will be revoked.
• There will be no refund or deferral if the student cancels registration during or after the course start date.

(3) For Kaplan Schweser Study Materials

• Purchases of product packages, downloads, eBooks, electronic and online products/services, extended online access and previous year sales are final and non-refundable.
• All associated shipment costs, including duties, customs, and/or brokerage fees, are non- refundable and are the responsibility of the customer.

For CMA

(1) For Prep Pro only

• Before (and including) the 3rd scheduled class from date of registration, the Student can withdraw or defer from the Program and receive a Program fee refund after deducting the cost of classes (if held already) calculated at AED 500 per class.
• There will be no refunds or deferrals after the 3rd scheduled class from date of registration.
• A flat amount of AED 2300 per part is not refundable for WILEY and in-class material given out
• A flat amount of AED 500 is not refundable upon accessing the Kaplan Dubai Limited Dubai Branch online portal

(2) For Revision Pro only

• Students may cancel registration or defer until 1 week before the course start date (not the start date of the level, batch, or city enrolled in) to avail a 100% refund
• There will be no refund or deferral if the Student cancels the registration within 1 week before the course start date
• A flat amount of AED 500 is not refundable upon accessing the Kaplan Dubai Limited Dubai Branch online portal

(3) For Combo

• If a candidate registers for both parts at the same time, he must attend classes within one year and notify Kaplan Dubai Limited Dubai Branch 2 weeks before the course start date for refunds or deferrals

For Executive Education

• The Delegate may cancel registration until 1 week before the Program start date for a full Program fee refund
• There will be no refund if the Delegate cancels the registration within 1 week before the Program start date

Class Conduct - Rules and Regulations

• Students are not allowed to record using any photographic, audio or video device any Kaplan Dubai Limited Dubai Branch Program or part thereof.
• Students are requested to switch off their mobile phone or keep it on silent mode once the class has commenced.
• Students are requested to assist in ensuring that Kaplan Dubai Limited Dubai Branch remains litter-free, safe and a healthy working environment.
• The classroom and offices of Kaplan Dubai Limited Dubai Branch are non-smoking zones.
• Kaplan Dubai Limited Dubai Branch reserves the right to terminate the Program enrolment of any Student acting in a manner that impairs, interferes with, or obstructs the orderly conduct, process, or functioning of the Program. In such a case, there will be no refund of the Program fees.
• If students are using the rooms in a third-party venue for self-study, they must abide by the venue’s policies or they may lose the privileges to use these facilities.

Termination of Registration

• Kaplan Dubai Limited Dubai Branch reserves the right to terminate the registration of the Student should he/she fail to comply with the aforementioned Terms and Conditions.
• The decision of the management will be final and abiding.

Personal Injury

• Kaplan Dubai Limited Dubai Branch is not responsible for any injury caused by or to the Student or any other person by the Student, nor for the loss or damage to any personal property of the Student or caused by the Student arising from participation in the Program, attendance at Kaplan Genesis’ premises or from the activities of Genesis.
• The Student agrees to participate in the Program at his or her own risk and agrees to release Kaplan Genesis, its employees, agents, and contractors from any claim which the Student might otherwise, be able to make.

Limitation on Damages

• Kaplan Genesis’s maximum liability relating to services under these terms and conditions shall be limited to the amount paid to Kaplan Dubai Limited Dubai Branch by the Student.
• The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

VAT

• Company is registered as "Kaplan Dubai Limited Dubai Branch".
• TRN number is: 100331643500003
• As per the rules & regulations issued by UAE Federal Tax Authority (FTA), companies are required to charge VAT for all goods and services delivered from 1st January 2018.

Privacy Policy

• The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.
• Your personal information (First Name, Last Name, Email, Mobile Number, Select Level, Select Your Interest) submitted will not be sold, shared or rented to others. We use this information to send updates about our company and projects and contact you if requested or find it necessary. You may opt-out of receiving our communication by calling us on any of our above mentioned contact numbers or by clicking on the unsubscribed link mention in mail.
• The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

Governing Law and Jurisdiction

• Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE